The Regional Souring Associate is responsible for procuring new services, investigating service-related issues, billing issues and other escalations relating to the vendors. Reporting to the Regional Sourcing Manager, you will play a crucial role in supporting the Regional Sourcing function within an assigned territory to build in-depth relationships with vendor partners across Rubicon’s hauler network. You will collaborate with Account Management departments to source for appropriate resources that align with our partners’ business needs.

Essential Duties & Key Responsibilities

Address any service requests within the required service level agreements.
Develop, maintain, and continuously seek to improve all vendor relations.
Work with the Account Management teams to manage hauler performance according to contractual obligations.
Provide problem-solving resources and solutions to complex vendor issues.
Determine problems that demand immediate promotion to direct supervisor.
Resolve invoice questions and investigate payment issues with haulers.
Support the gathering and maintenance of hauler intelligence (pricing, market condition, location, and services, etc.).
Respond proactively to hauler inquiries and concerns.
Partner with other departments to identify and to drive continuous improvement in the waste hauler network and processes.
Ability to travel and/or work onsite as needed.
Performs other duties as assigned or apparent.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Experience & Qualifications:

High school diploma/GED required.
Bachelor’s degree preferred, but not required.
2+ years of experience in a professional setting, hauler relationship management experience preferred.
Strong verbal and written communication skills, ability to communicate effectively with supervisors, employees, customers and business partners.
Strong organizational and analytical skills.
Willingness to cooperate with haulers and management to resolve any issues that may arise.
Strong knowledge of MS office skills (Word, Excel, PowerPoint).
Demonstrated ability to work well as part of a team.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Exceptional interpersonal skills, with the ability to interface effectively with external and internal stakeholders at all levels of the organization.
Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally.
A proactive, can-do attitude with a willingness to take ownership of tasks and drive them to completion.
Travel and/or onsite work will be on an as needed basis.

Physical Demands and Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time.
Frequent use of a computer requires fine motor skills and hand-eye coordination.
Ability to sit for extended periods while working from home or a designated workspace.
Ability to perform tasks that require sustained attention and focus.
Occasional lifting of materials up to 25 pounds.
Travel to attend team meetings may be required.
To facilitate working from home, and as a requirement for this role, the employee must provide reliable internet connection with sufficient bandwidth to execute all job functions and technology setup conducive to remote work. The company laptop will be provided.
A quiet, distraction-free workspace is required for maintaining productivity.
Collaboration with team members may occur through virtual meetings and communication platforms.

About Rubicon

Rubicon is a leading provider of technology-based waste and recycling solutions for waste generators, helping them to understand, manage, and reduce waste.

We provide multi-location businesses with an all-in-one waste and recycling solution, offering deep insights into your waste streams to enable informed decision-making and actions across all your locations. We help customers achieve sustainability goals with tailored zero waste solutions, leveraging our longstanding relationships with more than 8,000 vendors and hauler partners.

Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.

Rubicon is committed to sustainability and will rely on all employees to serve as an advocate for Environmental Social and Governance (ESG) both internally and externally to help grow the Company’s ESG objectives.

Environment: Contribute, measurably, to Rubicon’s carbon reduction goal and circular economy efforts
Social: Support Rubicon’s efforts to cultivate/promote racial and gender equity
Governance: Advance Rubicon’s commitment to best-in-class governance practices

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