Account Strategist
RoadRunner
About RoadRunner
At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while providing maximum value for our customers and our communities. We achieve this through efficient, cost-effective and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise and a passion for create a future where waste is a problem of the past™.
Technology, artificial intelligence and data-driven strategies are the backbone for our team of waste experts to reliably provide our customers with the most streamlined, cost effective and sustainable waste and recycling services. Since RoadRunner’s creation in 2014, we’ve helped more than 12,000 customer locations achieve an average between 10 - 20% savings on their monthly waste bills while also improving their recycling efficiencies. We’re proud that RoadRunner’s industry-leading model has been recognized by the SEAL Business Sustainability Awards 2023, Pittsburgh Business Times’ Best Place to Work 2022, and Pittsburgh Inno’s 2022 Fire Awards.
Our Glassdoor reviews are fantastic (3.3/5 on 311 reviews), our CEO’s approval rating is 71%, and 65% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we’ve been expanding our teams (3.5/5 on 85 reviews) and we now have over 14K followers on LinkedIn.
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
Compensation & Benefits:
- Pay Rate: $50k - $60k annually (Exempt / Full-Time)
- Annual Bonus: 10%
- Working Hours: Monday through Friday from 8:30 am – 5:30 pm EST
- Travel Required: 0%
Job Summary:
Are you energized by solving operational puzzles, uncovering efficiencies, and building smart, scalable systems that make a measurable impact? Join us as our next Account Strategist, where you’ll directly shape how customers save money, improve recycling outcomes, and elevate sustainability performance across multiple markets.
In this role, you won’t just manage account performance—you’ll architect it. You’ll design and execute recycling and savings strategies, analyze trends, coordinate with third‑party partners, and own the P&L and diversion results for customer locations. You’ll blend data, problem‑solving, and relationship‑building to drive meaningful business outcomes.
If you love digging into data, creating structure from complexity, and building collaborative partnerships that move the needle—you’ll thrive here. Step into a role where your work directly fuels customer success, operational excellence, and environmental impact.
Primary Duties Including % of time:
-
Strategic Planning & Execution (40%)
- Analyze, design, and execute project plans tailored to each customer location.
- Build long‑term strategies that increase savings and improve diversion performance.
Profitability & Operational Optimization (30%)
- Implement RoadRunner’s key profitability levers at each customer site.
- Analyze financial and operational data to ensure each location is performing at (or above) targets.
Vendor Management & Coordination (15%)
- Serve as the primary liaison for third‑party subcontractors and haulers.
- Ensure swift, accurate execution of on‑site plans and operational changes.
Performance Analytics & Continuous Improvement (5%)
- Evaluate operating trends across locations to identify gaps, risks, and opportunities.
- Provide insights that drive process enhancements and improved outcomes.
Special Projects & Market Expansion Support (10%)
- Contribute analytical horsepower to strategic initiatives, pilots, and new market expansions.
Why You’ll Love This Role
- 100% Remote Flexibility: Work from anywhere while managing a dynamic national or regional territory.
- High‑Visibility Ownership: You own customer performance, profitability, and outcomes.
- Cross‑Functional Collaboration: Work closely with vendors, operations, and internal teams.
- Real‑World Impact: Your work improves sustainability and drives measurable cost savings.
- Zero Travel Required: No airports, no hotels—just impact.
Reports to:
- Account Strategy Manager
What You Bring to the Table:
- The Remote Pro: You thrive in digital environments and navigate multiple systems with ease.
- 2+ years of experience working in Operations, Account Management, or Project Management
- Ability to excel through ambiguity, using judgment and strong decision‑making even when all details aren’t available.
- Strong business and financial acumen—comfortable analyzing data, identifying trends, and making recommendations.
- A strategic thinker with the ability to dive deep into tactical execution.
- Excellent verbal and written communication skills; able to engage diverse stakeholders and facilitate conversations with clarity and calm.
- Exceptional organizational and prioritization skills, balancing multiple projects with minimal supervision.
- Strong collaboration and influencing abilities—able to partner across teams, vendors, and levels.
- A results‑driven mindset with high ownership, accountability, and commitment to quality.
- Proven problem‑solving skills and the ability to make timely, informed decisions.
Education:
- Associate’s or Bachelor’s degree in Finance, Accounting, Economics, or Business with a strong academic record
Core Values:
- Trust: Have confidence in our team. Have integrity in your actions
- Be Humble: Stay grounded. Seek feedback. Be curious.
- Be Passionate: Love what you do. Love what we do.
- Embrace Challenge: See obstacles as opportunities to learn and grow.
- Be Accountable: Take ownership. Be reliable. Be proactive.
- Care Personally About Each Other: Show compassion, empathy and open-mindedness
We are excited to consider talented individuals from across the country. However, please note that we currently do not support candidates residing in the following states: Alaska (AK) / Delaware (DE) / Hawaii (HI) / Kansas (KA) / Louisiana (LA) / Maine (ME) / Montana (MT) / Nebraska (NE) / Nevada (NV) / New Mexico (NM) / North Dakota (ND) / South Dakota (SD) / Vermont (VT) / Wyoming (WY) / Puerto Rico
We thank all candidates for their interest in RoadRunner, but we cannot respond to everyone personally. Only those selected for an interview will be contacted. We look forward to reviewing your application!
RoadRunner is an affirmative action and equal opportunity employer and is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. It is the policy of RoadRunner that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of RoadRunner to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. RoadRunner is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.