Recyclesaurus Job Board

We’re expanding our hardware resale business through eCommerce and wholesale channels and are seeking a full-time Customer Service Lead. In this role, you'll work with our GM of E-Commerce to lead the customer service team and be the main point of contact, ensuring exceptional customer experiences.

You’ll collaborate closely with our computer repair team to enhance the after-sales process and reduce refunds. Your day-to-day will involve managing and reconciling inventory data, digging into any discrepancies, preparing reports, and wrapping up customer tickets as they come in. Plus, you’ll play a key role in addressing customer inquiries, resolving issues, and providing valuable feedback to help us continuously improve our products and services.

What you’ll do

• Work alongside the Customer Service associate to manage the entire customer experience lifecycle, from ticket creation to resolution, ensuring a seamless process
• Act as the main point of contact for escalations when team members need extra support or guidance
• Handle escalated tickets and other customer interactions that demand advanced expertise, ensuring timely and effective resolutions
• Work closely with the team to make returns and exchanges run like clockwork, keeping customers happy
• Regularly update leadership on customer care tickets and any issues that pop up
• Collaborate with external vendors and eCommerce platforms to quickly resolve any hiccups
• Use our in-house Warehouse Management System to tackle customer exchanges and defective item claims efficiently
• Pull data from our inventory system to create reports and document everything in our software for easy access by partners
• Coordinate Inventory Control Activities (Weekly Cycle Counts of Floor Stock and Inventory Adjustments.)
• Review inventory adjustments and how they affect overall profitability

What were looking for

• Able to juggle multiple tasks and still catch the little things that matter
• Always thinking of ways to make things better and aren’t shy about sharing your ideas
• Consistently gets things done on time
• You’re comfortable using Slack, Gmail, and other online platforms to keep everyone in the loop
• You’ve got a positive, can-do attitude and love tackling challenges head-on
• You show up, deliver quality work, and can be counted on
• Curious about technology and eager to dive into new tools

About you

• 2+ years of experience in customer service, support, or a related role, preference for B2C/D2C experience
• Strong communication skills, both verbal and written. Able to handle difficult situations with empathy and professionalism
• Proficient in Warehouse management software, Microsoft Office Suite, and customer support tools
• Bachelor’s degree preferred, but not required
• Ability to think critically and solve problems creatively
• Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously

Other need to knows

• Most customer interactions will be through e-tickets and emails – phone calls can be rare!
• Your teammate’s schedule will include weekends, and when they’re out, we’ll need your help with coverage (around 3-4 weekends a year). Don’t worry – we’ll make sure your schedule that week is adjusted to a regular 5-day work week!
• We are seeking to hire immediately for this position and are offering a sign-on bonus!