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Role Overview

The Supply Chain Analyst plays a critical role in supporting customer fulfillment, inventory management, logistics coordination, and production operations. This position serves as a key liaison between customers, commercial teams, manufacturing partners, warehouses, and logistics providers to ensure timely product delivery and accurate inventory management. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment while driving continuous process improvement. This role reports to the Director Supply Chain.

What You'll Be Doing

Customer Service Support

· Serve as a point of contact for customer inquiries related to orders, shipments, inventory availability, and delivery status.

· Process sales orders in NetSuite and communicate updates with commercial team.

· Communicate proactively with customers regarding shipment timing, delays, shortages, or order changes.

· Coordinate with sales, production, warehouse, and logistics teams to ensure customer expectations are met.

· Maintain strong customer relationships through timely follow-up and issue resolution.

Logistics Coordination

· Schedule shipments and monitor transportation activity to ensure on-time delivery performance.

· Track shipments and resolve transportation-related issues including delays, shortages, damages, or delivery exceptions.

· Prepare and review shipping documentation, packing lists, and related logistics records.

· Support freight planning and logistics execution to improve operational efficiency.

Inventory Management

· Monitor finished goods inventory levels and coordinate inventory availability to support customer fulfillment requirements.

· Maintain accurate inventory transactions and records within NetSuite.

· Assist with physical inventory and inventory discrepancy investigations.

· Support month-end and quarter-end inventory reconciliation processes.

Production & Operations Support

· Enter and maintain production runs for PureFive Choice compounding products produced at third-party compounding facilities.

· Verify production data, inventory consumption, and finished goods reporting within NetSuite.

· Assist with tracking production schedules, inventory movement, and material availability related to third-party manufacturing operations.

Reporting & Administrative Support

· Utilize SmartSheets to track workflows, inventory activities, and production statuses.

· Generate and maintain reports related to customer sales orders, inventory, shipments, and production activity.

· Support continuous improvement initiatives and process documentation.

· Maintain organized and accurate records across customer service, logistics, inventory, and production functions.

Basic Qualifications (Required)

· Bachelor’s degree in Business or related field such as Supply Chain Management, Operations Management, Logistics; or equivalent combination of education and experience.

· 2+ years of experience in supply chain, customer service, logistics, inventory management, manufacturing operations, or related disciplines.

· Experience working with ERP systems, preferably NetSuite.

· Proficiency with Microsoft Office applications, particularly Excel.

· Strong analytical, organizational, and problem-solving skills.

· Excellent verbal and written communication skills.

· Demonstrated ability to communicate effectively with customers, building strong relationships through clear, professional, and responsive interactions.

· Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.

· Ability to travel up to 10-25% to sites for inventory counts.

· Proven success in a dynamic, fast-paced, innovative environment.

Preferred Qualifications

· Experience supporting customer fulfillment and logistics operations within a manufacturing environment.

· Experience with inventory reconciliation and inventory control processes.

· Familiarity with Smartsheet or similar workflow management tools.

• Knowledge of transportation, warehousing, and third-party manufacturing operations.