Recyclesaurus Job Board

If you are looking for a mission-driven, for-profit company and are committed to building transformative technologies, read on.
Copia™ makes healthy food more accessible by helping businesses redistribute high-quality surplus food to feed people in need. Businesses and our nonprofit partners use our technology platform to feed their communities, save money, and reduce waste.
Our team is our foundation. We create a sense of belonging by cultivating trust and respect. We pride ourselves on intellectual curiosity while striving to operate with excellence through problem solving, thoughtful intent, and taking meaningful risks. We thrive in a fast-paced, constantly changing environment with a commitment to iteratively improve existing processes. We operate with integrity and are committed to improving lives and our planet.

Position Summary

Copia is seeking a Customer Success Coordinator to join our growing Customer Success Team. Customer Success is the backbone of our relationships ensuring successful adoption, renewal, and growth with Copia. Customer Success Managers should be highly motivated and driven to support customers in achieving their goals with Copia.

This position is able to work remotely from anywhere in the United States except the following states: California, New York, Washington, Colorado, and Alaska.

What You Will Be Responsible For

• Support the day-to-day management of donor and nonprofit accounts, ensuring timely communication and issue resolution.
• Assist with onboarding new donor and nonprofit partners by providing training, resources, and ongoing support.
• Coordinate bulk donations and special donation events to ensure successful execution.
• Manage low-touch donor accounts through proactive outreach and routine account maintenance.
• Respond to and resolve nonprofit inquiries and Zendesk support escalations, partnering with internal teams as needed.
• Monitor customer activity and proactively identify opportunities to improve engagement and donation success.
• Maintain accurate customer records and documentation within CRM and internal systems.
• Collaborate with Customer Success, Operations, Sales, Product, and Support teams to ensure a seamless customer experience.
• Document, optimize, and improve internal processes and operational workflows by identifying opportunities to streamline manual tasks, increase efficiency, implement workflow enhancements, and enhance the customer experience.
• Perform additional administrative and operational tasks that support the Customer Success team.

Requirements

• 1–3 years of experience in customer service, customer success, account coordination, operations, hospitality, nonprofit partnerships, or a related field.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Detail-oriented with strong problem-solving abilities.
• Comfortable learning new software platforms (CRM, Zendesk, Google Workspace, etc.).
• Positive, collaborative attitude and willingness to jump in wherever needed.
• Passion for customer service and helping organizations achieve their goals.
• Interest in sustainability, food recovery, or nonprofit work is a plus.

Our Core Values

You are the right person for this role if you embody:

• A generous spirit and a genuine mindset of gratitude.
• The philosophy of servant leadership.
• The ideal of “strong opinions, loosely held.”

Additional Information

Reducing food waste and helping our neighbors can be embraced by anyone. We welcome and are excited by diverse participation, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to serve our mission. Copia is an equal opportunity employer.

Copia is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email hidden].